Instant confirmation
Straight after booking, the client gets the day, time, service and address, with buttons to reschedule or cancel.
WhatsApp and reminders
Clients confirm with one tap. You stop chasing anyone by phone.
OraSync sends the confirmation and reminders on WhatsApp, with buttons to confirm, reschedule or cancel. The client's answer goes straight into the calendar.
The messages
The right message, at the right time, on the right channel
Every booking has its own message path. It replans itself when the booking moves and stops when it is cancelled.
Configurable reminders
24 hours and 2 hours before by default. Up to five reminders, at intervals we agree with you at activation.
One-tap replies
I'll be there, Reschedule, Cancel. The button tapped updates the booking in the calendar, without you lifting a finger.
Quiet hours
Nothing goes out at night. Reminders move automatically into the allowed window, in the location's time zone.
Email as the fallback
If the number has no WhatsApp or the message can't be delivered, the reminder goes by email. No text messages.
Opt-outs respected
The client writes "STOP" and gets no more WhatsApp messages. Their choice is recorded, as data protection law requires.
The 30-minute hold
The slot stays held while the client decides.
When a confirmation or deposit is needed, the booking is held for 30 minutes. Nobody else can take it. If the client doesn't answer, the slot is released automatically and goes to the waiting list.
- Confirmed in one tap The client confirms from the message; when a deposit is needed, confirmation comes with the payment.
- The length is adjustable Between 5 and 60 minutes, set at activation to suit the pace of your business.
- Bookings made by your team skip the hold You've already spoken to the client: the booking is confirmed straight away.
Waiting list
A cancellation no longer means a lost hour.
Clients who couldn't find a slot join the list with the days and times that suit them. When a slot frees up, OraSync offers it on WhatsApp to the first suitable client. If they don't accept within 30 minutes, the offer moves to the next.
- Offers in turn, never two people for the same slot
- Clients join the list themselves, from the booking page
- No offers during quiet hours
Questions
Questions about WhatsApp and reminders
From your business number, through your own WhatsApp Business account. We connect it during activation, with your business name in every message: “A reminder of your appointment at Eva Salon…”. You pay Meta directly for the messages, with no OraSync commission.
WhatsApp only allows templates approved by Meta, filled in automatically with the booking details: business, service, time, address. Emails follow the same standard texts, with your business name and the booking details.
OraSync only acts on the buttons and on “STOP”; a written reply doesn’t change anything in the calendar. For anything else, clients contact you directly.
No. OraSync only sends messages about bookings: confirmations, reminders, rescheduling and waiting-list offers. It never sends promotions.
A clear message that the slot is no longer held, with a link to make a new booking. No error, no confusion.
Fewer no-shows, without a single phone call.
We will show you how the messages look for your clients, with your business name and services.