Frequently asked questions

A booking platform for businesses with one or more locations: an online booking page, a calendar for staff, rooms and equipment, WhatsApp confirmations and reminders, a waiting list and location management.

Any business that works by appointment. It comes set up for beauty, healthcare, automotive, veterinary, wellness, fitness and professional services: the services, durations, resource types and wording of each sector.

No. OraSync runs in the browser, on a computer, tablet or phone. On a phone you can add it to your home screen as an app, straight from the browser, with no app store.

Usually an hour. Choose your sector, check the services and your team’s hours, then put the booking link on your website, Instagram or Google.

No. They choose the service, the member of staff (or "anyone") and the time, then leave their name and phone number. Booking takes under a minute.

No. The rule is checked in the database on every save, not just in the interface, so not even two online bookings made in the same second can take the same time.

Yes. Each service can be bookable online, at reception only, or online with manual approval. While you decide, the slot stays held for 30 minutes.

Yes, if you turn on online payments. The deposit is set per service, as a fixed amount or a percentage, and the slot is held while the client pays.

The free slot is offered automatically, in turn, to clients on the waiting list. The first to accept gets it, with no double offers.

Google Calendar sync is on the roadmap: busy times in a personal calendar will automatically block slots in OraSync.

A confirmation when they book and reminders, by default 24 hours and 2 hours before, with buttons to confirm, reschedule or cancel. Messages respect the location's quiet hours.

They get the messages by email, if they gave their address when booking. We don’t send text messages.

Your own number, through your own WhatsApp Business account. We connect it during activation, and the number stays yours. You pay Meta directly for the messages, with no OraSync commission.

No. OraSync only sends messages about bookings: confirmations, reminders, rescheduling and waiting-list offers.

The owner sees everything. Managers see their own locations, and staff see their own schedule. The rule is enforced on the server for every request, not just hidden in the interface.

Yes. Each location has its own hours, team, services and time zone. Clients and reports stay in one account, and a new location takes minutes to add.

Yes, with different hours at each. Clients only see the times that person is really available at the chosen location.

Yes. The diary is designed for small screens first and opens straight on "now". Marking a client as arrived or done takes one tap.

In data centres in the European Union, which the UK recognises as having adequate data protection. Backups are encrypted and kept in a different location from the main server.

You are. Your business remains the controller, and OraSync is the processor and signs a data processing agreement (DPA) with you, under the UK GDPR.

No. Each business’s data is isolated at database level, and every important change is recorded in an audit log.

Yes. For clinics, the processing agreement includes specific measures for special category data. Data is hosted in the EU, encrypted in transit and isolated between customers.

It takes 30 minutes, online, with no obligation. We show you the platform set up with your own services, team and locations, not a generic example.

We discuss migration in the demo, depending on where your data is now: another booking system, a spreadsheet or a paper diary.

Subscriptions start from £25 a month, with a one-off activation fee of £51, for which we set everything up for you. You pay Meta directly for WhatsApp messages, with no OraSync commission. No VAT is added for UK businesses (reverse charge). All plans are on the Pricing page.