Terms and conditions

The OraSync platform is provided by Doimih Design S.R.L., a company registered in Romania (company no. 27344782, trade register no. J40/8350/2010), with its registered office at Str. Drm. Gura Putnei nr. 137A, Sector 3, București, România ("the Provider", "we", "us").

"The Customer" is the company, partnership or sole trader who creates an OraSync account for their business. The service is for businesses only, not for consumers.

"Users" are the people the Customer gives access to the account (owner, managers, staff). "Clients" are the people who book appointments with the Customer.

OraSync is an online booking platform: a booking page, a calendar by staff and resource, automatic confirmations and reminders, a waiting list, and team and location management, depending on the plan chosen.

The features of each plan are those described on the Pricing page on the date of the order. We may improve or change the platform, without materially reducing the features of the paid plan during the current period.

• The Customer provides accurate identification and contact details and keeps them up to date.
• The Customer is responsible for the actions of the Users it gives access to and for keeping sign-in details confidential.
• The Customer tells us without delay if it suspects unauthorised access to the account.

The service has a one-off activation fee (£51) and a monthly subscription, according to the plan chosen. Prices are those shown on the Pricing page on the date of the order; for tailored offers, those in the accepted quote.

Prices are in pounds sterling and exclude VAT. As we supply services to businesses from Romania, no UK VAT is charged on our invoices; a Customer registered for VAT in the UK accounts for it under the reverse charge.

The activation fee is paid before configuration starts. The subscription is invoiced monthly, in advance.

WhatsApp message costs are not part of the subscription: Meta bills them directly to the Customer through its WhatsApp Business account, with no commission from us.

Upgrading to a higher plan applies immediately, and the difference is invoiced pro rata for the rest of the period. Downgrading applies from the next billing period.

If an invoice is not paid within 15 days of its due date, after an email notice we may suspend access to the account until payment. No data is deleted during suspension.

We may change prices by giving at least 30 days’ notice by email. New prices apply from the first billing period after that notice.

• The contract runs for an indefinite period, with a monthly subscription.
• The Customer may end the contract at any time, from the account or by email. It ends at the end of the month already paid for; amounts paid for a period that has started are not refunded.
• The activation fee is not refunded once configuration has started, because it covers work done once.
• We may end the contract with 30 days’ notice, or immediately if the Customer seriously breaches these terms (for example, uses the platform for unsolicited messages or unlawful activities).
• After termination, the Customer's data is kept and deleted as set out in the Data processing agreement.

The Customer uses OraSync only for its lawful business and does not:

• send marketing messages, or messages unrelated to bookings, through the platform;
• enter the data of people without a lawful basis;
• try to get around technical limits, access other customers’ data or overload the platform;
• resell or provide access to the platform to third parties without our written consent.

The Customer complies with Meta's WhatsApp Business policies for its account.

For the data of Clients and Users, the Customer is the controller and we are the processor. This is governed by the Data processing agreement, which forms part of these terms.

The data the Customer enters belongs to it. We do not use it for anything other than providing the service.

The data we process on our own behalf is described in the Privacy notice.

We use all reasonable efforts to keep the platform available at all times. Planned maintenance is done outside normal hours where possible and announced in advance.

Support is provided by email at [email protected], with the priority of the plan chosen.

We are not responsible for interruptions caused by third-party services we do not control, such as WhatsApp, mobile networks or the Customer's internet provider.

The platform, its code, design and the OraSync brand belong to us. The Customer receives a non-exclusive, non-transferable right to use them for the duration of the contract.

The Customer allows us to use its name and logo only to show them in the platform and in the messages sent on its behalf.

The Provider's total liability to the Customer, for any cause related to the contract, is limited to the amounts the Customer paid in the 12 months before the event giving rise to the claim.

We are not liable for indirect or consequential loss, such as loss of profit or loss of clients.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

We may update these terms. We announce significant changes by email at least 30 days before they take effect. If the Customer does not agree, it may end the contract before that date, without penalty.

These terms and any dispute arising from them are governed by the laws of England and Wales. The parties first try to settle any disagreement amicably. If that is not possible within 30 days, the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: [email protected].